Support
Email us. A person answers within one business day.
Write to support@3pltechflow.com. Monday to Friday, Pacific time, and sooner when an order cannot ship. Include the client, the order or receipt number and what you expected to happen. Screenshots help; passwords never.
Clients of a warehouse
Your warehouse is your first stop for questions about orders and stock. Sign in to the portal to see your orders, inventory, receipts, invoices, reports and integrations.
Warehouses running our software
Email support with what happened and where. Under Full SaaS we can see the run logs with you; under a licence we work from what you send and any access you grant.
Developers
The public API and webhooks are documented with a machine-readable contract. Ask your warehouse for an API key from the portal.
Security reports
See responsible disclosure. We acknowledge within two business days.
Privacy requests
See your rights in the privacy policy. Shoppers whose orders were fulfilled through ShipFlow should contact the merchant they bought from first.
Not a customer yet?
Book a walkthrough and see the software on your own scenarios.